Pearls & Materials
1. Does Lost Poem use real pearls in all its jewelry?
Yes,every piece of jewelry at Lost Poem features genuine, high-quality pearls. We never use artificial or imitation pearls.
2. Where do your pearls come from?
We source our pearls responsibly from trusted suppliers worldwide, including Japan, China, Morocco, Indonesia, and Tahiti. Some designs also incorporate recycled pearls for a sustainable touch.
3. How can I tell if a pearl is real?
Real pearls have slight imperfections and a gently gritty texture when rubbed against your teeth (don’t worry—it’s a common test!). Fake pearls feel completely smooth and look unnaturally perfect.
4. Why are some pearls more expensive than others?
Pearl prices vary based on size, shape, luster, surface quality, and rarity. Larger, rounder pearls with deep shine and minimal flaws are more valuable.
5. How long do pearls last?
With proper care, pearls can last a lifetime—even becoming heirlooms! However, they are delicate, so avoid harsh chemicals, impacts, and excessive moisture to preserve their beauty.
6. Can I customize a jewelry piece?
Yes,We love creating unique, personalized pieces. To discuss your custom pearl jewelry idea, please email us at contact@lostpoem.com with your request. We’ll do our best to bring your vision to life.
Jewelry Quality & Craftsmanship
7. What materials are used in Lost Poem jewelry?
We use recycled sterling silver, gold, and copper to ensure durability, quality, and eco-conscious craftsmanship.
8. Is your jewelry handmade?
Yes, each piece is carefully handcrafted in small quantities to ensure uniqueness and meaning. We avoid mass production to focus on artistry and detail.
9. Is your jewelry hypoallergenic?
Absolutely! All our jewelry is designed to be allergy-friendly, safe for sensitive skin.
10. Can I wear pearls every day?
Pearls are soft and can scratch easily, so we recommend wearing them for special occasions or light daily use. Store them separately to prevent damage.
11. Do you have a warranty on your jewelry?
Yes! All Lost Poem jewelry comes with a 1-year warranty against manufacturing defects. If you encounter any issues, reach out to us—we’re here to help!
Shipping & Returns
12. How much is shipping, and how long does delivery take?
We offer free shipping within Sweden via PostNord. Orders typically arrive in 2-3 business days after dispatch.
13. What is your return policy?
You have 14 days from receiving your order to request a return. Items must be unused and in original condition.
Gifts & Special Requests
14. Do you offer gift wrapping?
Yes! Our complimentary gift packaging includes elegant decoration and a handwritten card. Just leave a note at checkout or email us your message.